Customer Service

Are you a new customer and have you been on our service for at least 30 days? If so, you will receive a bill once you have been on the system for at least 30 days.

If you have been on ASU’s service for a longer period, please check your address on the last bill you received to ensure it is correct. If it is correct and you have had problems receiving other mail, you may want to contact the post office.

If the address is incorrect, have you made any recent changes to your mailing address (e.g. a new 911 address or changed to a new post office box)? If you made any changes to your address, have you notified Customer Service or our Billing Department of these changes? If you need to make an address change, please contact our Customer Service Department at 463-3856.

Please contact our Customer Service Department at 463-3856 or asu-inc@hotmail.com for an application for service. Please have a tax map number, lot number, description of property location and plat, if available.

When purchasing or renting a home, the sewer service must be transferred to the new owner/renter’s name. We do not require a deposit. Simply call the office and one of our friendly staff members will be glad to assist you.

A name change can be requested for a number of reasons such as marriage, divorce or death of a spouse. A name change request needs to be completed and returned to our Customer Service Department at 3350 West 250 North, West Lafayette. Please know that ALL other requests to change the name on an account are considered transfers.

Our Customer Service Department’s phone is (765) 463-3856 and the fax is (765) 463-3855.

All bills are mailed on the 5th of each month. There is one billing cycle per month and we bill in arrears (meaning your September bill is for sewer service from August 1 – 31). An example of how new service is billed: if a new customer starts service January 27, their first bill will go out March 5 (their March bill will be for service from January 27 – February 28).

Payments of check, cash or money order can be mailed to or dropped off at our local office. We have an after hours drop box available for your convenience.

Payments must be paid with an online transaction through your bill payment site. American Suburban Utilities would need to be set up as a merchant and have your account number in the memo.

Payments made in this form will be mailed from your bill payment site to ASU, so please allow five to ten days for mailing and processing.