Wastewater rates are changing
To meet the current and future needs of our customers, ASU is making infrastructure investments to increase capacity of our wastewater treatment facility.
What are the issues of inflow and infiltration?
Please click on this link to access The Issues of Inflow and Infiltration Guide.
What is the IURC?
The Indiana Utility Regulatory Commission is a state agency that oversees the operations of independently owned utility providers. The IURC requires wastewater utility providers to maintain facilities that meet customer demand. The IURC also reviews and mandates utility rates.
What is IDEM?
The Indiana Department of Environmental Management is the state agency that implements federal and state regulations to protect human health and the environment. IDEM oversees utilities to ensure they operate in an environmentally sound way.
How will the infrastructure investments affect me?
Our investments in the wastewater treatment facility infrastructure will reduce the amount of noise coming from the treatment facility and make the disinfection process safer and more environmentally friendly. Investments to the collections system (the pipes under your street) allows for integrity upgrades and smart monitoring resulting in higher reliability and fewer service interruptions.
What is ASU doing to create a safe environment for people living near or working at the wastewater treatment facility?
We care about the safety and comfort of our neighbors, employees and partners. We are investing in materials, processes and technology to reduce the noise produced from the wastewater treatment facility.
We are investing in ultraviolet light disinfection technology to treat wastewater. UV treatment is a chemical-free process that adds nothing to the water except UV light. UV disinfection is preferred to chlorine or chemical disinfection because it is safer for the people in and around the facility.
Our partners at TrojanUV describe the safety benefits of UV light disinfection technology. “UV requires no transportation, storage or handling of toxic or corrosive chemicals – a safety benefit for plant operators and the surrounding community.”
Learn more about the benefits of UV disinfection vs chlorine disinfection from our partners at TrojanUV here.
Where can I find more information on how rates are determined?
Details about how rates are determined can be found in the IURC Utility Guide.
Will there be rate changes in the future?
We anticipate rate changes in the future. When rate changes take place, updated rates will be posted in the Rate Schedule.
What if I have trouble paying my bill?
If you’re having trouble paying your bill, contact Customer Service to discuss options. Call 765.463.3856 between 9 a.m. and 5 p.m. Monday through Friday.
Why haven't I received my bill?
Are you a new customer and have you been on our service for at least 30 days? If so, you will receive a bill once you have been on the system for at least 30 days.
If you have been on ASU’s service for a longer period, please check your address on the last bill you received to ensure it is correct. If it is correct and you have had problems receiving other mail, you may want to contact the post office.
If the address is incorrect, have you made any recent changes to your mailing address (e.g. a new 911 address or changed to a new post office box)? If you made any changes to your address, have you notified Customer Service or our Billing Department of these changes? If you need to make an address change, please contact our Customer Service Department at (765) 463-3856.
How can I apply for service for parcels or lots that have never had sewer service?
Please contact our Customer Service Department at (765) 463-3856 or inbox@asucorp.com for an application for service. Please have a tax map number, lot number, description of property location and plat, if available.
What do I need to do to transfer an existing account to my name?
When purchasing or renting a home, the sewer service must be transferred to the new owner/renter’s name. We do not require a deposit. Simply call the office at (765) 463-3856 and one of our friendly staff members will be glad to assist you.
How do I change the name on a account?
A name change can be requested for a number of reasons such as marriage, divorce or death of a spouse. A name change request needs to be completed and returned to our Customer Service Department at 3350 West 250 North, West Lafayette. Please know that ALL other requests to change the name on an account are considered transfers.
What are your phone and fax numbers?
Our Customer Service Department’s phone is (765) 463-3856 and the fax is (765) 463-3855.
How does the billing cycle work?
All bills are mailed on the 5th of each month. There is one billing cycle per month and we bill in arrears (meaning your September bill is for sewer service from August 1 – 31). An example of how new service is billed: if a new customer starts service January 27, their first bill will go out March 5 (their March bill will be for service from January 27 – February 28).
How do I pay my bill?
Payments of check, cash or money order can be mailed to or dropped off at our local office. We have an after hours drop box available for your convenience. You may also conveniently pay your bill online with a debit or credit card.
Can I pay my bill online?
Online payments can be made through this website “Pay My Bill Online” option. You will be redirected to our payment portal. You will need your account number, which is located on your bill. If you do not have a bill, you are welcome to call us, and we can give it to you. With your account number you can either register an account or use quick pay to make payments. Credit/Debit/ACH payments have a 3% processing fee, or a minimum of $2.50. E-Checks and ACH (Checking Account) payments can only be made if you have an account, there are no processing fees with recurring ACH payments. Plaid is used for verification purposes. You can set up recurring payments with Credit/Debit/Checking Account. These payments come out on the 25th of the month or the next business day after.