Wastewater rates are changing

The Indiana Utility Regulatory Commission is a state agency that oversees the operations of independently owned utility providers. The IURC requires wastewater utility providers to maintain facilities that meet customer demand, and the agency mandates rates.

The Indiana Department of Environmental Management is the state agency that implements federal and state regulations to protect human health and the environment. IDEM oversees utilities to ensure they operate in an environmentally sound way.

Our investments in the wastewater treatment facility infrastructure will reduce the amount of noise coming from the treatment facility and make the disinfection process safer and more environmentally friendly.

We care about the safety and comfort of our neighbors, employees and partners. We are investing in materials, processes and technology to reduce the noise produced from the wastewater treatment facility.

We are investing in ultraviolet light disinfection technology to treat wastewater. UV treatment is a chemical-free process that adds nothing to the water except UV light. UV disinfection is preferred to chlorine or chemical disinfection because it is safer for the people in and around the facility.

Our partners at TrojanUV describe the safety benefits of UV light disinfection technology. “UV requires no transportation, storage or handling of toxic or corrosive chemicals – a safety benefit for plant operators and the surrounding community.”

Learn more about the benefits of UV disinfection vs chlorine disinfection from our partners at TrojanUV here.

Details about how rates are determined can be found in the IURC Utility Guide.

We anticipate rate changes in the future. When rate changes take place, updated rates will be posted in the Rate Schedule.

If you’re having trouble paying your bill, contact Customer Service to discuss options. Call 765.463.3856 between 9 a.m. and 5 p.m. Monday through Friday.